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Privacy Policy

Last updated: October 26, 2026

Yofren Master Pet Grooming ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide when you use our website, book our services, or contact us.

1. Information We Collect

Information you give us directly

  • Contact information: name, email address, phone number, city, and state
  • Pet information: pet type, breed, size, and grooming preferences
  • Service information: services requested and appointment details
  • Franchise inquiries: capital availability, investment timeframe, business experience, and goals (only when you submit the franchise form)

Information collected automatically

  • Usage data: pages visited, time spent, browser type, device type, and IP address
  • Cookies and similar technologies: see our Cookie Policy

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and booking requests
  • Schedule and provide grooming services
  • Send appointment reminders and follow-ups
  • Process franchise information requests
  • Improve our website, services, and customer experience
  • Send promotional communications (only with your consent)
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers: Formspree (form processing), Moego (booking platform), Google (fonts and analytics), and hosting providers
  • Legal requirements: if required by law, court order, or to protect our rights
  • Business transfers: in case of merger, acquisition, or sale of assets

4. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • File a complaint with a data protection authority

California residents: You have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and limit use of your personal information. We do not sell your personal information. To exercise these rights, email privacy@yofrenpetgrooming.com.

Florida residents: Florida law requires us to notify you if a data breach occurs that affects your personal information.

5. Data Security

We use industry-standard security measures to protect your information, including HTTPS encryption, secure form handling, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will delete it.

8. Third-Party Links

Our website may contain links to third-party websites (Facebook, Instagram, Moego booking, etc.). We are not responsible for their privacy practices. Please review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. Material changes will be announced on this page.

10. Contact Us

For privacy questions or requests: